Refund & cancellation policy

Last updated: 16 October 2026

Every GOATS product is printed to order with your own design, so the rules below are different from a regular shop. Please read them before ordering.

Cancelling an order

• Before you pay, you can change or remove anything in your order — nothing is charged until you send the transfer.
• We start printing as soon as we find your transfer, and every piece is made only for you, so an order can’t be cancelled after you pay (a print defect or a wrong item is still covered — see below). Please check the preview, size and colour before paying — not sure? Ask a GOATS designer to check it with you on WhatsApp for free before you order.
• We may cancel an order (with a full refund of anything paid) if the address is outside our delivery areas, or if the design breaks our rules (e.g. other brands’ logos or offensive content).

Returns & exchanges

Custom-printed items can’t be returned or exchanged for a different size or colour if they were printed as ordered. Please check the size guide before ordering.

Defective, damaged or wrong items

If your order arrives with a printing defect, damage, or is different from what you ordered (wrong product, size, colour or design), message us within 48 hours of delivery with photos of the item and your order number. After checking, we will — at your choice — reprint it for free or give you a full refund of the item’s price. In these cases we cover the shipping costs.

How refunds are paid

• Refunds are made in Egyptian Pounds (EGP) to the same payment method you used: InstaPay transfers are refunded by InstaPay, Vodafone Cash by Vodafone Cash; card payments (when available) are refunded to the same card.
• We send the refund within 7 working days of approving it. Card refunds may take up to 14 working days to appear, depending on your bank.
• Shipping fees are refunded when the problem was our mistake.

Contact

Email goats.egy@gmail.com or WhatsApp +20 105 559 7585 — we reply on WhatsApp any time.